Refund and Cancellation Policy

1. The general rule: digital items are final sale

Everything we sell is a digital file delivered immediately. Once it has been delivered, we do not refund because you changed your mind, bought the wrong item, or no longer need it. Please make sure you know which set of notes you want before buying.

This does not affect rights you cannot waive under Canadian consumer protection law.

2. If delivery goes wrong

Email support@xqinotes.com if, after paying, any of the following happens:

the email with your download link never arrives; the link will not open; the download breaks partway, or the file will not open; the link has expired or your downloads have run out.

Our first step is always to reissue the download link. Most delivery problems are solved this way, and reissuing is free and unlimited.

3. If reissuing does not fix it

If the problem persists after a reissue, we will review it manually.

What you need to send us: a screenshot or screen recording of the problem (the error message, the file that will not open, the blank page); your order number; and the device and browser you were using.

What we check on our side: email delivery records, download link issuance records, successful download counts, and the integrity of the file itself.

If our review confirms the problem was on our side and cannot be solved by reissuing, we will refund you in full. Refunds are full-amount only; we do not issue partial refunds.

We reserve the right to decline a refund where the evidence is insufficient or where our records do not match what was described.

4. If you bought the wrong item

If you bought a single subject but actually wanted the bundle, email support@xqinotes.com.

We will ask you to pay the difference between the bundle and what you already paid, and then send you the other set of notes as well. This is an upgrade by paying the difference, not a refund.

If you bought the wrong subject entirely (for example, you wanted Chemistry and bought Biology), the same applies — you can pay the difference to upgrade to the bundle. We do not refund a single subject that has already been delivered.

5. Duplicate purchases

If you accidentally paid twice for the same item, contact us. Once we verify the duplicate, we can refund the duplicate order in full.

6. How refunds are processed

Refunds go back through Stripe to your original payment method. How long it takes depends on your bank, usually 5–10 business days.

Payment processing fees may not be returned; that is determined by Stripe's rules, not by us.

7. How to contact us

Email support@xqinotes.com with your order number. We usually reply within 1–2 business days.